职位描述Job Description卖家支持专员是该美国著名电商和其商业伙伴的主要接口，负责给美国站开店的中国卖家提供专业，高质量，及时有效的业务支持。卖家客服专员将致力于解决长期的系统问题，推动流程改进，开发内部文档，为团队环境贡献力量，同时完成电话和邮件问题的服务级别。
岗位职责Position Description
通过邮件，在线聊天，电话沟通方式为美国著名电商提供积极、专业的业务支持；
Demonstrates efficient and professional business support for the sellers on the famous American electric business platform by Email, Chat and Phone.
以积极和专业的态度来传递公司形象，有效的处理敏感事件；
Provides positive and professional attitudes to transfer company image with efficient sensitive issues handling.
为美国著名电商卖家提供高效，全面，安全的问题解决方案，并且适当处理升级问题；
Provides prompt and efficient service for the vendors and merchants including the appropriate escalation of Seller issues.
遵守并力争提高团队的数据考核指标（质量，数量，效率以及出勤率等)；
Strive to work schedule, ensuring appropriate support coverage as well as improvement of data target (Quality, Quantity, Efficiency, Attendance Rate etc.)；
在英文环境下，理解并正确使用多种软件工具浏览帐户，排除故障，解决问题；
In English environment, understands and correctly applies a wide variety of software tools to navigate accounts, troubleshoot, and resolve issues.
掌握相关知识，正确使用部门资源，政策和流程；
Demonstrates knowledge and use of departmental resources, policies and procedures.
优秀的电话控制能力，确保有效沟通，专业服务，和有效信息；
Demonstrates excellent call control while remaining helpful, professional, and informative.
积极勤奋的完成工作进度，确保能提供适时地支持；
Diligently adheres to work schedule, ensuring appropriate support coverage as well as accurately accounting for all non-production time.
活跃团队氛围，积极的帮助其他人处理疑难问题。
Active team atmosphere, positively help others to deal with difficult problems;
基本要求Basic Qualification
学历要求：专科及以上；
Education: College or above
语言要求：良好的英文读写能力，英语四级（同等英语水平）以上；
Language: Good written and reading English. CET 4 (Similar level) or above
熟练使用office办公软件包括word/excel等，熟练使用IE/火狐浏览器；
Proficiency in Microsoft Outlook and working knowledge of MS Office applications. With emphasis on MS Excel and Internet Explorer / Mozilla Firefox.
有客服、呼叫中心、电子商务行业经验的优先考虑，可以接受轮休工作
Prefer experience in industries of customer service, calling cen
薪资待遇：
3500-5000（含绩效浮动）
五险一金，住宿、交通、餐食补助
